Return Policy

It’s important to us that you enjoy your product. If you’re not satisfied, please contact us to resolve any issues. Alternatively, you may return the item as per our Returns Policy, detailed here:

Standard Chairs

14 days – you can return standard chairs to us within 14 days of delivery for a full refund, less a £20 collection cost.

Customized Chairs

Our Returns Policy for customised products depends on the elements that are customised:

Fabrics – you can return products with custom fabrics to us within 14 days of delivery for a full refund, less a £20 collection cost.

Wood colour or stains – if you wish to return a product with custom wood stains or colours, you may do so within 14 days of delivery for a refund equal to the full price less £55 (this includes collection cost).

Component colour – if you wish to return a product with custom component colours, you may do so within 14 days of delivery for a refund equal to the full price less £55 (this includes collection cost).

Dimension: seat depth – if you wish to return a product with a customised seat depth dimension, you may do so within 14 days of delivery for a refund equal to the full price less £65 (this includes collection cost).

Dimensions: back height and width – if you wish to return a product with a customised back height and/or width dimensions, you may do so within 14 days of delivery for a refund equal to the full price less £115 (this includes collection cost).

Chair Bases and Components

14 days – you can return chair bases and components to us within 14 days of delivery for a full refund, less a £15 collection cost.

Customized Chair Bases and Components

If you wish to return a customised chair base or component, you may do so within 14 days of delivery for a refund equal to the full price less £30 (this includes collection cost).