Standard Chairs: 14 days – you can return standard chairs to us within 14 days of delivery for a full refund, less a £20 collection cost.
Chair Bases and Components: 14 days – you can return chair bases and components to us within 14 days of delivery for a full refund, less a £15 collection cost.
Our return policy for customized products depends on the elements customized as per below:
Fabrics – you can return products with custom fabrics to us within 14 days of delivery for a full refund, less a £20 collection cost.
Wood colour or stains – if you wish to return a product with custom wood stains or colours, you may do so within 14 days of delivery for a refund equal to the full price less a £20 collection cost.
Component colour – if you wish to return a product with custom component colours, you may do so within 14 days of delivery for a refund equal to the full price less £45 (this includes collection cost).
Dimension: seat depth, back height and width – if you wish to return a product with a customized dimension, you may do so within 14 days of delivery for a refund equal to the full price less £95 (this includes collection cost).
Returning customized chair bases and components: if you wish to return a customized chair base or component, you may do so within 14 days of delivery for a refund equal to the full price less £30 (this includes collection cost).
