Standard Chairs: 14 days – you can return standard chairs to us within 14 days of delivery for a full refund, less a £20 collection cost.
Chair Bases and Components: 14 days – you can return chair bases and components to us within 14 days of delivery for a full refund, less a £15 collection cost.
Our return policy for customized products depends on the elements customized as per below:
Fabrics – you can return products with custom fabrics to us within 14 days of delivery for a full refund, less a £20 collection cost.
Wood colour or stains – if you wish to return a product with custom wood stains or colours, you may do so within 14 days of delivery for a refund equal to the full price less £55 (this includes collection cost).
Component colour – if you wish to return a product with custom component colours, you may do so within 14 days of delivery for a refund equal to the full price less £65 (this includes collection cost).
Dimension: seat depth – if you wish to return a product with a customized seat depth dimension , you may do so within 14 days of delivery for a refund equal to the full price less £65 (this includes collection cost).
Dimensions: back height and width – if you wish to return a product with customized back height and/or width dimensions , you may do so within 14 days of delivery for a refund equal to the full price less £115 (this includes collection cost).
Returning customized chair bases and components: if you wish to return a customized chair base or component, you may do so within 14 days of delivery for a refund equal to the full price less £30 (this includes collection cost).
